How does Flex Strata help when we're changing strata managers?

Changing strata managers is one of the more disruptive events in a scheme's life, often made worse by records being scattered across the outgoing manager's own systems and email.

The usual pain points when changing managers

• Requesting a full handover file from the outgoing manager, which can take time and sometimes arrives incomplete
• Historical documents, meeting minutes and correspondence that only existed in the outgoing manager's own portal
• A gap in continuity while the incoming manager gets up to speed on the building's history

How it's different when the committee runs its own record

Where the committee has been using Flex Strata independently of the manager, the committee's own meetings, documents, compliance register and maintenance history don't sit inside the outgoing manager's systems at all — they've been the committee's record throughout. Changing managers means:

• Removing the outgoing manager's access
• Granting the incoming manager whatever page access the committee decides
• The incoming manager reviewing the committee's existing record directly, rather than waiting on a handover package

What this doesn't cover

This doesn't replace the outgoing manager's own obligation to hand over financial records, levy history and anything specific to their engagement — that handover still needs to happen through the normal process and your management agreement's terms. Flex Strata covers the committee's own operational record, not the manager's financial administration.

A smoother transition

Committees that have kept their own record throughout a manager relationship generally find changing managers considerably less stressful, since the incoming manager isn't starting from zero and the committee isn't dependent on the outgoing manager's goodwill to get its own history back.