Pricing & security

Flex Strata is priced per building, scaled by the number of lots, rather than per user seat.

Base price

• One flat base fee per building per month
• Covers the committee and an included number of lots
• Yearly billing is offered at a discount to paying monthly

Extra lots

• Charged per lot per month, only for lots past the included allowance
• The per-lot rate steps down in bands as the building gets bigger

Worked examples

Use the calculator at /pricing — enter your lot count and it shows the exact monthly and yearly price at today's rates.

What's included at every size

• Committee Hub, meetings, ballots and notices
• Maintenance board, contractor register and compliance register
• Documents, certificates and shareable request forms
• Per-page access control and the audit log

There's no separate tier that unlocks features — every building on Flex Strata gets the full feature set, with price scaling only by lot count.

Currency and tax

All prices are quoted in Australian dollars, exclusive of GST.

What's not included in the price

Flex Strata's pricing doesn't cover levies, budgets or financial administration, since those features aren't part of the product — full Strata Pages is priced and quoted separately for buildings that need that functionality.

Getting lot count right matters because it's the only variable in Flex Strata's pricing beyond the flat monthly base.

What counts as a lot

Lot count is based on the lots registered on your building's strata plan — residential and commercial units, and any other lots your plan defines, are generally counted the same way. Common property and utility lots that don't function as separately tradeable units aren't typically counted, but confirm your building's specific plan against what's entered during setup if you're unsure.

Where lot count is set

Lot count is entered as part of the setup wizard when you configure your building's details, and it's what the pricing calculation runs against — the included lots sit inside the monthly base fee, with each pricing band applying to lots above that threshold.

If your lot count changes

Buildings occasionally have their lot count change — a subdivision, a lot amalgamation, or a strata plan amendment. If that happens, update the building's lot count in the setup so pricing reflects the current plan.

Getting it wrong

If lot count is understated, pricing won't reflect the correct band — worth getting right from the outset rather than adjusting later. If you're not sure how many lots are on your strata plan, your title search, strata plan, or your outgoing manager's records will confirm it.

A note on price bands

The pricing bands are cumulative — moving into a higher band doesn't reprice lots that already sit in a lower band. A larger building is charged the base fee for the included lots, then each band's rate only for the lots that fall inside that band.

A common frustration with software trials is that they're either too short to properly evaluate, or gated behind a card detail upfront that makes them feel like a subscription with an opt-out. Flex Strata's trial is designed to avoid both.

Trial basics

• Full length is shown on the pricing page
• No card required to start
• Full feature access — there's no cut-down "trial version" of the product

What to do during the trial

• Run through the setup wizard and bring in your building's details and core documents
• Invite the rest of the committee so everyone can see the portal, not just the person who signed up
• If timing allows, run an actual meeting or raise a real maintenance job, rather than only clicking through the interface

What happens at the end of the trial

If you decide to continue, you'll be asked to add billing details and choose monthly or yearly billing. If you decide not to continue, there's no ongoing charge since no card was taken at the start.

Does trial data carry over?

Yes — whatever you set up during the trial (documents, committee members, meetings, maintenance jobs) carries straight through if you subscribe, so nothing needs to be redone.

Getting the most out of seven days

Committees that get the most value out of the trial tend to bring in real, current information rather than test data, and use the seven days to replace their usual spreadsheets, group chats and email for a fair comparison.

A question that comes up early is whether a committee member ends up personally on the hook for a subscription. That's not how it's intended to work.

How billing is structured

The subscription is set up against the building, with billing details and an email contact for invoices — commonly the treasurer, secretary or whoever the committee nominates to manage the account. Payment is a building expense like any other operating cost, not a personal expense of whoever set the account up.

Funding the subscription

For most schemes, a software subscription like this is funded from the administrative fund as an ordinary operating expense, the same category that covers other recurring costs. Confirm the appropriate treatment with your treasurer or accountant if you're unsure how your scheme categorises it, since account structures vary by state and by scheme.

Approving the expense

Whether starting a subscription needs a committee resolution, or falls within the treasurer or chair's existing spending authority, depends on your scheme's by-laws and any spend thresholds the committee has set for itself. For most committees, a subscription of this size sits well within ordinary operating authority, but check your own scheme's rules if in doubt.

Changing who manages billing

If the person managing billing changes — a new treasurer, for example — the billing contact and payment details can be updated without disrupting the rest of the portal or requiring a new subscription.

Self-managed schemes

For self-managed schemes without a manager collecting funds centrally, the subscription is still billed to the building, with whichever committee member holds the relevant account details making the payment on the scheme's behalf.

Committees reasonably want to know what happens if circumstances change — a scheme winds up, moves fully to a manager's own systems, or simply decides Flex Strata isn't the right fit.

Cancelling

Cancellation can be requested at any time and takes effect at the end of the current billing period, whether that's the current month or the current year for annual subscribers. There's no separate cancellation fee.

What happens to your data

Before cancelling, it's worth exporting or noting anything the committee wants to retain outside the portal — documents, meeting minutes, compliance records — since ongoing access ends once the subscription lapses. If you're moving to full Strata Pages rather than cancelling outright, your existing records carry across automatically because it's the same underlying platform.

Switching between monthly and yearly

A committee can move from monthly to yearly billing, or vice versa, generally taking effect from the next billing cycle rather than requiring cancellation and resignup.

Pausing rather than cancelling

There's no separate "paused" tier — if a committee needs a genuine break (a change of management structure, for example), the practical options are continuing the subscription at whatever lot count applies, or cancelling and starting a fresh trial later if eligible.

If you're unsure

For anything specific to your building's situation — a mid-cycle cancellation, moving to full Strata Pages, or a billing question that doesn't fit neatly into the above — contact hello@stratapages.com.au and the team can talk through the options.

Committees are right to ask about security before putting a building's records into any shared system, particularly given how sensitive some of that information can be.

Access control as a security foundation

Because access is role-based and configurable page by page, the first layer of security is simply limiting who can see what — a contractor invited into a single thread has no visibility into anything else, and an owner sees only what the committee has opened up.

The audit log

Every change of consequence across the portal is recorded in an audit log, so the committee can see who did what and when — a document uploaded, a permission changed, a resolution recorded. This matters as much for accountability within the committee as it does for external security, since it removes any ambiguity about who took a particular action.

Data hosting

Data is hosted in Australia where practical, reflecting that Flex Strata is built for Australian strata schemes and their obligations.

What committees can do to help

• Use strong, unique passwords for portal accounts and enable any additional login protections offered
• Remove access promptly when someone leaves the committee, rather than leaving old accounts active
• Review who has access periodically, particularly manager and contractor access that may no longer be needed

Being realistic about claims

No system can promise to be invulnerable, and it's worth being wary of any provider — including this one — that claims otherwise. What's reasonable to expect is a considered approach to access control, a genuine audit trail, and Australian hosting where practical, which is what Flex Strata is built around.

Access control comes up across several corners of Flex Strata, so it's worth having the full picture in one place.

The core model

Every seat type — committee member, strata or building manager, owner, or contractor invited to a specific thread — can be granted access on a page-by-page basis rather than through a single fixed role. There's no default that assumes any seat type sees everything.

Who sets it

The committee controls access settings, deciding what managers, owners and others can see, and can adjust those settings at any point without needing to remove and re-add anyone.

Common configurations

• Committee members: broad access to committee-facing pages
• Managers: whatever pages the committee agrees to, commonly maintenance, compliance and documents
• Owners without a committee seat: a curated set of pages, commonly documents, notices and request forms
• Contractors: often no standing access at all, just an invitation into a single relevant thread

How this supports both openness and privacy

Granular access lets a committee be transparent where it wants to be — opening documents or minutes up to owners, for example — while keeping genuinely sensitive material, like internal Committee Hub discussion or dispute detail, restricted to those who need it.

Access and the audit log work together

Because every meaningful change is recorded in the audit log, access control isn't the only safeguard — even within the access someone has been granted, there's a record of what they actually did with it, which supports accountability beyond simply gating visibility.

Reviewing access over time

It's good practice for a committee to periodically review who has access to what, particularly after a committee turnover, a change of manager, or the end of a contractor engagement, rather than assuming access settings remain appropriate indefinitely.

Committees should never feel locked into a system because leaving it would mean losing their own history — that would work against the whole point of keeping a proper record.

Before cancelling

• Export documents from the documents library
• Export or note meeting minutes, resolutions and compliance status
• Download insurance certificates and any generated certificates you may need independently

Doing this before the subscription lapses, rather than immediately, avoids a last-minute scramble if you realise you need something once access has already ended.

Moving to full Strata Pages

If a self-managed committee is moving up to take on full financial administration, it isn't a case of exporting and starting over — meetings, documents, compliance and maintenance history carry across automatically to full Strata Pages, since it's the same underlying platform.

Moving away entirely

If a committee is moving to a different system altogether, or a manager is bringing everything into their own systems, exported documents and records can be handed over in whatever format the new system or manager needs, though there's no automated one-click migration to a third-party competitor product.

Records that stay statutory regardless

Some records — the strata roll, by-laws, insurance details — need to be maintained somewhere regardless of what software the scheme uses, per your state's legislation. Make sure whatever comes after Flex Strata (a manager, a different system, or full Strata Pages) has a proper home for those records before your access ends.

A practical reminder

Set a reminder ahead of your subscription's end date to complete any exports you need — it's a straightforward step, but one that's easy to leave until access has already lapsed.