What records are owners entitled to see or request?

Every Australian state and territory gives owners some right to access strata records, but the details — what must be provided, within what timeframe, and whether a fee applies — are set by each state's own legislation rather than a single national rule.

Commonly accessible records

• Meeting minutes and notices
• By-laws and registered amendments
• Insurance details
• The strata roll or equivalent register of owners, generally with some privacy limits on what's shared

What committees commonly get wrong

Assuming a record request needs to be refused because it feels sensitive, when the owner may have a clear legislative right to it; or, at the other extreme, handing over records that go beyond what was actually requested or legislatively required, potentially exposing other owners' private information unnecessarily.

How Flex Strata helps with this

Because documents are organised into categories with clear permissions, and notices and minutes are stored with their history, responding to a legitimate owner request is usually a matter of confirming what's already accessible or exporting the specific record needed — rather than searching through scattered files to work out what exists.

When it's more complicated

Requests that go beyond what's already open to owners, or that raise a question about privacy (for example, personal information about another owner or a contractor), are worth checking against your state's legislation or your manager's advice before responding, rather than guessing.

Setting expectations upfront

Committees that proactively make common records (by-laws, minutes, insurance) visible to owners by default tend to get fewer formal record requests overall, simply because owners can already see what they need without asking.